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Messaging
Legacy Chat Is Retiring: 10 Must-Know Tips Before You Migrate to Salesforce Enhanced Chat (MIAW)
Legacy Chat sunsets on February 14, 2026. But this isn’t just a name change, it’s a total CX infrastructure shift. From licenses to routing logic, Enhanced Chat demands a rebuild, not a patch. This guide walks you through what migrates, what breaks, and how to future-proof fast.
Rajiv Krishnan
Jul 17, 20253 min read
Say Hello to Enhanced WhatsApp Messaging in Salesforce: What You Need to Know Before July 2025
WhatsApp's changing fast. Ditch the legacy setup. Upgrade to Enhanced WhatsApp in Salesforce, more control, no middlemen.
Rajiv Krishnan
May 9, 20252 min read
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