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Legacy Chat Is Retiring: 10 Must-Know Tips Before You Migrate to Salesforce Enhanced Chat (MIAW)
Legacy Chat sunsets on February 14, 2026. But this isn’t just a name change, it’s a total CX infrastructure shift. From licenses to routing logic, Enhanced Chat demands a rebuild, not a patch. This guide walks you through what migrates, what breaks, and how to future-proof fast.
Rajiv Krishnan
Jul 17, 20253 min read
The Technical Debt Crisis: How It’s Destroying Your Business from Within
Technical debt isn’t just code rot, it’s entropy in action. Ignore it, and your software dies. Manage it, or it manages you.
Arian Yousefi
Jan 21, 20256 min read
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