Manufacturing

We build Salesforce-native AI that detects failures before they stop your lines, acts instantly to keep production running, and turns every service interaction into a retention win.

Why now?

Manufacturers are under pressure to do more with less. Aging ERPs, labor shortages, and customer expectations that downtime is measured in minutes, not days.

The winners will be the ones who:

See: Equipment, SLA, and customer risks before the order is missed.
Act: Triggering the right workflow instantly; dispatching a tech, re-routing a part, or notifying a customer.
Learn: Every interaction so the next failure is prevented automatically.

AI Ticket Triage & Routing

Breakdowns, warranty claims, and urgent service calls create chaos.

What we do: Use Agentforce to detect failure events, classify severity, and route to the right field or plant team.

Outcome: Faster resolution, less downtime, and SLA compliance.

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RAG Troubleshooting

Manual digging through SharePoint, Confluence, or PDFs slows every fix.

What we do: Use Data Cloud + retrieval-augmented generation to surface the right technical content, structured and unstructured, in context.

Outcome: Cuts troubleshooting time for complex issues by 30%+.

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Autonomous FAQ Resolution

Your agents get the same maintenance and parts questions every day.

What we do: Deploy AI to answer 30–50% of repetitive inbound requests instantly.

Outcome: More capacity for complex cases, higher CSAT.

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Service Signal Automation

You know a customer is about to churn when you miss an SLA—but you act too late.

What we do: Detect churn signals from IoT, ERP, and service logs, then trigger agentic workflows in Salesforce.

Outcome: Save at-risk accounts before they escalate.

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Employee Agentic Assistant

Your engineers and schedulers lose hours searching systems.

What we do: Enable a secure, AI-powered assistant inside Salesforce to surface history, manuals, and prior fixes in seconds.

Outcome: Faster repairs, lower error rates.

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AI Field Service Orchestration

A wrong tech with the wrong part costs more than the fix.

What we do: Combine IoT service events, Data Cloud, and optimized routing to dispatch the right person with the right part, first time.

Outcome: Downtime reduction of 25%+, lower technician travel cost.

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Talk to an expert.

We’ll map your top 3 service pain points to real AI automations inside Salesforce in 30 minutes.

Book Your AI-for-Service Diagnostic

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