Humans + AI:
Effortless Service, Unmatched Results
Service Cloud bridges the gap between human intelligence and AI-driven agents for a seamless, multi-channel experience across any industry. Let Agentforce handle the routine, freeing your teams to focus on complex tasks. The result? Faster resolutions, smarter workflows, and next-level efficiency from start to finish.
Service teams across industries supercharge their scale with AI and autonomous agents.
Our Service Experience
Increase customer satisfaction with one unified AI platform.
Customer Service AI
Use conversational, predictive, and generative AI to deliver personalized service and reach resolutions faster.
Self-Services
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Intelligent Service Operations
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Boost service team productivity.
Service Cloud for Slack
Empower teams to collaborate and solve cases, incidents, and service requests more efficiently.
Digital Engagement
Deliver personalized experiences across every service channels to increase customer satisfaction.
Service Cloud Voice
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Scale support across every touchpoint.
Contact Center
Transform your contact center into an omni-channel engagement center with every channel on one platform.
Feedback Management
Survey employees and customers to surface trends and take action with your CRM data.
Salesforce Scheduler
Boost customer satisfaction by simplifying appointment scheduling across every support channel.
Service AI Innovation
Service Cloud and Field Service built on the only AI + Data + Action platform.
Automate
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Agentforce
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AI Bots
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Recommendation Builder
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Case Classification in Flow
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Article Recommendations in Flow
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Search Answers
Assist
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Case Classification
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Case Routing
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Case Wrap-up
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Article Recommendations
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Reply Recommendations
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Service Replies
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Conversation Summaries
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Knowledge Creation
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Einstein Copilot for Agents
Optimise
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Next Best Action
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Service Analytics
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Conversation Mining
