AI implemented across
What is an Agentforce agent?
An Agentforce agent is a proactive, autonomous app built for non-stop support. Armed with business know-how, it handles tasks seamlessly, custom to its role – supporting your team or customers whenever they need it.
Role
An Agent's purpose on your team
Whats is an agent's role?
The role is the agent's mission - a clear definition of the job to be done and the bigger goals they’re here to crush.
Which agent will you build?
Scale your team. Tackle any challenge. With Agentforce, you can spin up agents from scratch in no time using the Salesforce tools you already know: prompts, flows, Apex, and APIs.
Healthcare Agent
Seamlessly connects with patients, providers, and payers to resolve inquiries, deliver summaries, and take action, across every channel, autonomously.
Banking Agent
Autonomously processes data, anticipates client needs, and delivers tailored service across retail, commercial, and investment banking, proactively and flawlessly.
Retail Agent
Autonomously delivers campaign insights, drives customer outreach, and resolves cases seamlessly for fashion, grocery, and convenience retailers - effortlessly scaling impact.
Operations Agent
Autonomously streamlines Operations managing plan creation, resourcing, and progress tracking across teams with precision and ease.
CX Agent
Autonomously analyzes customer feedback, identifies retention opportunities, and optimizes omni-channel experiences for better results.
Analytics Agent
Autonomously delivers data insights, creates visualizations, and recommends actionable, data-driven steps.
IT Agent
Autonomously tracks security threats, provides network insights, and resolves helpdesk support cases for customers and employees.
Finance Agent
Autonomously analyzes financial reports, flags fraud risks, and resolves compliance issues with precision.
Build agents your way: fully customized, right on the Salesforce Platform.
Customize pre-built agents to fit your business needs with low-code simplicity. Here's how.
Agent Builder
Agent Builder is your no-excuses toolkit for Agentforce. With low-code power, tap into Flows, prompts, Apex, and APIs to configure agents your way. The setup? Dead simple: define the job, outline the tasks, and arm your agent with a library of actions. Want control? Monitor its every move and test responses directly in Agent Builder. No overcomplications, just results.
Only Agentforce unites Humans, AI, Data, and Actions into one unstoppable force.
Humans + AI
AI isn’t here to replace your team, it’s here to make them unstoppable. Assistive agents handle the grind so your people can focus on the big wins. Autonomous agents take charge, stepping in when it counts and passing the baton when humans need to shine. Imagine every new AE with a personal sales coach: real-time feedback, expert guidance, and nonstop support. That’s the power play.
