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Profile
Join date: Mar 6, 2025
About
Kritanshu Kumar (Kriky) serves as Chief of Staff at Truffle Consulting, leading operational strategy across revenue systems, delivery governance, and organisational execution.
His work focuses on enabling scalable growth through structured execution, financial visibility, and disciplined transformation.
Posts (8)
Mar 20, 2026 ∙ 5 min
How a Global Enterprise SaaS Company Recovered 40+ Meetings Per Month Without Increasing Traffic
Most enterprise SaaS teams invest in AI to increase engagement. Few redesign the system that converts engagement into pipeline.
In this case, traffic remained constant. AI was functioning. Conversations were happening. Yet conversion revealed a different story.
By restructuring signal routing, qualification logic, and full-funnel instrumentation, the system delivered 40+ additional meetings per month—without increasing traffic.
This is not a demand problem.
It is an architecture problem.
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Mar 13, 2026 ∙ 3 min
Case Study: From Support Volume to Support Intelligence
Customer support volume is rising faster than most service organisations can scale.
A global retail experience platform running on Salesforce faced exactly this challenge. Support demand increased by 42% year-on-year, while leadership needed to maintain premium service standards, operational control, and cost discipline.
Rather than deploying a surface-level chatbot, the organisation implemented a governed Agentforce architecture embedded within Salesforce Experience Cloud.
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Feb 24, 2026 ∙ 4 min
Salesforce Governance at Scale: Eliminating Access Drift in Consulting Delivery Models
Operational maturity inside Salesforce requires embedded governance. See how access control, versioning, staffing alignment, and purge logic protect revenue at scale.
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Kumar Kritanshu
Writer
Chief of Staff
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