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Legacy Chat sunsets on February 14, 2026. But this isn’t just a name change, it’s a total CX infrastructure shift. From licenses to routing logic, Enhanced Chat demands a rebuild, not a patch. This guide walks you through what migrates, what breaks, and how to future-proof fast.

Technical debt isn’t just code rot, it’s entropy in action. Ignore it, and your software dies. Manage it, or it manages you.