Agentforce + Service Cloud Voice: The Next Evolution in CX Automation
- Rajiv Krishnan
- Jun 27
- 2 min read
Updated: Jun 30
For years, voice support lagged chat and digital self-service. But that’s changing fast.
With AI-native technology and real-time decisioning, Agentforce Voice from Salesforce is redefining what voice can do transforming it from a cost center into a customer experience engine.
If you're already using Service Cloud Voice or you're just getting started, Agentforce Voice offers a bold step forward.
Conversational AI that Sounds Human
Let’s face it: Most voice bots still feel... robotic.
Agentforce Voice changes that with:
A broad selection of natural voices to match your brand identity.
Smart interruption handling and voice activity detection (VAD) that makes interactions feel real.
Advanced ASR/STT/TTS with built-in redaction and entity detection for enterprise-grade compliance.
This is more than automation. It is brand-aligned conversation at scale.
Intelligence that responds in real time
The real magic lies in Agentic reasoning; the ability to think, plan, and respond like a human agent.
Built with low-latency planners, trust logic, and Atlas reasoning.
Uses LLMs and RAG tailored for real-time voice interaction.
Gives enterprises voice-native controls to trigger complex flows inside Salesforce.
Customers aren’t just heard, they’re understood and supported instantly.
Plug In. Power Up. No Rebuild Required.
Your tech stack is already complex. Agentforce Voice is built to work with it:
Supports PSTN, SIP, and WebRTC; no rip-and-replace required.
Enables instant transfer to live agents with full context.
Designed for call routing, monitoring, and compliance, right out of the box.
Hybrid, remote, or global - Agentforce fits in and stands out.
Agentforce Beta Access: Why now is the moment
Agentforce Voice is currently in Beta and that’s your opportunity.
If you’re already leveraging Service Cloud Voice, or if voice is on your roadmap, this is the time to explore:
Early access to next-gen voice AI before it goes GA
Direct influence on roadmap features and integration touchpoints
A competitive edge with faster, smarter voice automation
We’re working directly with select clients to deliver pilot implementations that prove ROI quickly with a clear path to scale.
Let’s Talk Voice Transformation
Agentforce Voice is a product and a strategic move toward faster resolution times, smarter service, and real brand differentiation.
It’s built for brands ready to lead - not follow - in AI, service, and customer connection.
We design, build, and scale voice experiences that set the standard, powered by Salesforce, driven by AI, and built for real contact center innovation.
If voice still feels like a support channel, it’s time to rethink it. We’re working with select teams to build what comes next, not chase what’s already outdated.
Want to see how AgentForce Voice fits into your ecosystem?
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