top of page

Our Knowledge Hub: Articles, Events, and Expert Know-How

Your go-to source for cutting-edge articles, live events, and actionable expertise.

Search

7 days ago4 min read

Why AI in CBS Customer Service Often Automates Frustration

Nov 12, 20252 min read

Einstein, Prompts, and Agentforce: Cracking the AI Code in Salesforce

Sandeep Supehia

Oct 9, 20254 min read

Agentforce is Live. But Are Your Agents Actually Using It?

Aug 21, 20252 min read

The Agentic Customer Engagement Center

Sandeep Supehia

Aug 7, 20254 min read

How to Automate Sales Playbook Execution in Salesforce with Agentforce

Jun 27, 20252 min read

Agentforce + Service Cloud Voice: The Next Evolution in CX Automation

Kumar Kritanshu

Jun 23, 20254 min read

5 Reasons your Company needs an AI Committee

Kumar Kritanshu

Jun 13, 20252 min read

Cheat-Sheet: Agentforce vs. Einstein

May 29, 20252 min read

Your Ops Are Slowing You Down

Feb 25, 20253 min read

Customer Satisfaction is Tanking? Here’s How TMT Companies Can Flip the Script

bottom of page