Cheat-Sheet: Agentforce vs. Einstein

Why you should care (in one breath)

• Agentforce slashes labor cost by turning entire workflows into autonomous agents. Payback measured in weeks, not quarters.

• Einstein injects predictive & generative smarts into the CRM you already own - fast, familiar, user-based pricing. Customers report triple-digit ROI.

Money on the table

	Agentforce	Einstein
Pricing model	Flex Credits – $0.10 per autonomous action. First 100 k credits free for Enterprise+ orgs.	Add-ons from $75 /user/mo (Service example) or jump to Einstein 1 editions for wall-to-wall Gen AI.
Typical break-even	4–6 weeks (5× faster than DIY AI).	6–9 months; 125 % 3-yr ROI per Forrester TEI.
Volume sweet spot	≥1 M interactions/mo or ≥$250 M revenue.	$20 M–$250 M revenue; start small, expand seats.
Real wins	Wiley: +40-50 % case resolution with Agentforce pilot.	Heathrow: 27 % shorter call times via Einstein chatbots.

Risk & Governance (what keeps CISOs calm)

	Guardrails
Agentforce	Role-scoped agent permissions, Instruction Adherence Checks, API governance, zero-trust data masking baked into the platform.
Einstein	Einstein Trust Layer – dynamic grounding, zero data retention, toxicity filters on every prompt & output.

Net-net: both ship with enterprise-grade controls; Agentforce introduces extra guardrails for fully autonomous execution.

Decision matrix

Your reality	Pick
24/7 support queues, compliance-heavy workflows, sky-high labor cost	Agentforce
Need instant AI uplift in sales/service with low change-management overhead	Einstein
Global brand chasing both radical automation and smarter reps	Both (Einstein first, Agentforce when volumes justify)

What CTOs will ask

1. Data plumbing? Both ride on Data Cloud; dirty data = dead ROI.

2. Integration debt? Agentforce actions surface via Flow/APIs; Einstein via native Lightning toggles.

3. Talent? Low-code config; no army of prompt engineers needed.

4. Exit risk? Flex Agreement lets you swap unused Salesforce seats for Agentforce credits.

Truffle Consulting brings Big 4 rigor at startup speed. We architect, cleanse, and scale both Agentforce and Einstein so your CFO sees hard ROI, fast.

👉 Email hello@trufflecorp.com

👉 Fill out our reach out form: https://www.trufflecorp.com/contact-us

Let’s turn AI hype into hard cash, minus the headaches.

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Important links:

1. Agentforce

2. Marketing Cloud

3. Truffle Services